- Home FAQ
Q: How to register?
A: Click the button ”Join/Login” right at the top of Tidetell.com and get to the page for registration.
Q: How to place an order?
A: It is quite easy to place an order on our site: 1)Choose the product you want to buy; 2)Add to your shopping bag; 3)Enter your
Q: How can I check my order status?
A: Please log in first with the correct email address and password that is the same you use when you made the order. Then
Q: Are there any additional fees involved in shipping?
A: All of our orders are shipped as “D.D.U.” (Delivered Duties Unpaid). In some cases, your destination country may charge
Q: Where can you ship to?
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q: What kind of warranty or guarantee do you offer on your products?
A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C
Q: When will I receive my items after I place an order?
A: Normally, it takes 10-15 business days for tailoring and 3-7 business days for shipping. However, you can choose expedited
Q: What if I don’t like the item, can I return it back?
A: Sorry, we don’t accept situations like this. If your product arrives in a defective manner, mis-shipped or color error, you are
Q: What payment methods do you accept?
A: We currently accept payment via Paypal.
Q: How can I make a change on my order?
A: Before you proceed to check out you can leave your request about the products in order comments. We will check it
Q: How can I receive a full refund?
A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will also inform you by e-mail after refund has been successfully
Q: What is your Refund & Return Policy?
A: We will response within 48 hours after you provided all the details needed. Please refer to the refund and return policy on our website. Please feel free to contact our customer service representatives via live chat or emails.
Q: What if I can not find my size on size chart?
A: We are providing US&EU standard size on the website for your reference, however, we suggest you choose custom-made
Q: Is It Safe To Shop At Tidetell.com?
A: We ensure the safety of our customers’ information. We do not store your payment information on the website. Payments
Q: If the items are detained by customs, who is responsible for clearance of the items?
A: If the items are detained by customs after they left the seller’s country, the buyer is responsible for custom clearance of the